All services must be paid in full upfront before service begins, and all payments are strictly non-refundable. At our sole discretion, we may issue a service credit for any unused time, which must be used within 12 months of issuance. We do not issue credits for partial days. Once service starts, that day will be counted as a full day whether the customer uses the whole day or not. Again, credits are issued at our discretion and on a service by service basis.
